Quintessential Chlorine Free Smoking Tips

For delivery, we use Royal Mail.

Tracked 24
Aim to Deliver 1 -2 working days
Includes compensation up to £150
Proof of delivery
A signature may be required on delivery.
Age verification may be required on delivery

Tracked 48
Aim to Deliver 2-4 working days
Includes compensation up to £150
Proof of delivery
A signature may be required on delivery
Age verification may be required on delivery

Special delivery Mon -Fri (sat not included)
Compensation for loss or damage up to £750 Royal Mail Special Delivery Guaranteed by 1 pm*
Exemptions and restrictions apply to every Special delivery guaranteed service. Please see Royal Mail for more information.

Royal Mail stipulates we have to wait 10 working days from when the item was dispatched if parcels have not arrived on Tracked 24 & 48.

No late delivery compensation.

Please note that all parcels insured will only be compensated at Royal Mail's discretion up to the service's value.

No orders can be refunded or re-ordered until the claim has been finalised.

For more information on Royal Mail services, please see royalmail.com

Disclosure to Third Parties
To transport your goods to you, we are required to share some personal information with our delivery partner, Royal Mail, as follows:

Your name
Your address
Your contact telephone number (for delivery notifications)
Your email address (for delivery notifications)

Backorders We aim to dispatch you order the same day the order is placed (order must be placed before 12pm), or the next following working day.

Please note we are closed on Bank Holidays, and orders placed during this time will be dispatched once the shop re-opens. Please ensure all your details are correct when placing your order to ensure no delays or errors occur with your order.