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Privacy Policy

Tobacco Specialists Privacy Policy

This privacy policy explains how Tobacco Specialists use your data and information when you use the website and how your information is protected. Your privacy and protection are paramount to Tobacco Specialists and we take due care to ensure that your data, information and personal privacy is protected. By using our website and services you agree to the collection and use of your data in accordance with this privacy policy.

We collect as little of your information and data as possible in order to provide you with the information and products that you want. We also collect data for internal use only for the purposes of improving our service to you and our website functionality.

Our policy abides to applicable data protection legislation, including but not restricted to, the General Data Protection Regulation (GDPR), which applies to all EU member states.

All data we collect is for internal use only. We do not share your personal data with any other parties.

Information/Data Collection

We collect data from you when you place an order or register for an account with Tobacco Specialists. For the purpose of Tobacco Specialists improving its website and service, we may also collect information about how you use our website. Data in relation to credit card payments is processed by SagePay on a secure website linked to ours and they have their own privacy policy. We do not store debit or credit card details.

The data that we may collect to provide our services to you includes;

• Name
• Delivery address & postcode
• Country
• Email address
• Phone number (mobile and/or landline)
• Website
• Social media details
• Basic biographical info
• Notes for delivery
• Username

Information/Data Use

The data and information we collect is used simply to provide you with the products and service you visited our website for. The information we have is for billing and delivery information, solely for the purpose of dispatching our products to you. We may also contact you for correspondence or to assist the delivery process or could contact you by phone for research marketing purposes.

We may also conduct marketing activities such as mailshots and special offers in order to provide you with products and information that could be of interest to you. These may include details about special offers or blogs and more information. We also may send you confirmation emails or receipts.

The information we collect may be used for internal record keeping and may be used to improve our variety of products and service.

Any out-dated or irrelevant data or information will be deleted. Inactive customer data will be deleted with two years. If you’re an existing customer that has failed to agree to this privacy policy, your information will be deleted.

Cookies

Cookies are small files built-in to your internet browser which hold information to recognise your account. Once you agree to your use of cookies, our website will use these cookies to enhance your experience. If you don’t agree to your use of cookies on our website, your view of products and information will be restricted.

By using cookies, web applications can tailor its products and services to you, by gathering information about your preferences. A cookie does not give us any information about you or access to your computer in anyway, only the data you provide to us.

We use Google Analytics provided by Google Inc which uses your website cookies. Our use of Google Analytics is solely for the purpose of Tobacco Specialists improve our website and our service. Google Analytics collects user activity on our website in a variety of ways and that data is stored by Google in the United States, who have their own privacy policy.

Data that we may use which is collected by Google Analytics includes;

• Age
• Gender
• Language
• Location (Country, City)
• Customer Behaviour (New and returning customers, frequency and recency, engagement)
• Technology (Browser and network)
• Device (Mobile, desktop, tablet etc)
• Origin of acquisition (Organic, email, referral, social media, direct traffic etc)
• Session Information (duration, pages per session)
• Website behaviour (pages view, landing pages, exit pages)

List of Cookies We Collect

COOKIE nameCOOKIE Description
CARTThe association with your shopping cart.
CATEGORY_INFOStores the category info on the page, that allows to display pages more quickly.
COMPAREThe items that you have in the Compare Products list.
CURRENCYYour preferred currency
CUSTOMERAn encrypted version of your customer id with the store.
CUSTOMER_AUTHAn indicator if you are currently logged into the store.
CUSTOMER_INFOAn encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDSStores the Customer Segment ID
EXTERNAL_NO_CACHEA flag, which indicates whether caching is disabled or not.
FRONTENDYou sesssion ID on the server.
GUEST-VIEWAllows guests to edit their orders.
LAST_CATEGORYThe last category you visited.
LAST_PRODUCTThe most recent product you have viewed.
NEWMESSAGEIndicates whether a new message has been received.
NO_CACHEIndicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CARTA link to information about your cart and viewing history if you have asked the site.
POLLThe ID of any polls you have recently voted in.
POLLNInformation on what polls you have voted on.
RECENTLYCOMPAREDThe items that you have recently compared.
STFInformation on products you have emailed to friends.
STOREThe store view or language you have selected.
USER_ALLOWED_SAVE_COOKIEIndicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDSThe products that you have recently viewed.
WISHLISTAn encrypted list of products added to your Wishlist.
WISHLIST_CNTThe number of items in your Wishlist.

Disclosure Information

We do not disclose any information to third party sources unless it’s required in order to complete your transaction. We submit your delivery details to delivery services in order to get products you’ve order delivered to your doorstep. If we wish to disclose your information to any other party, we will only do so if you’re well informed and have consented to the process.

Links to Other Websites

Our website content and blogs may contain links to other websites that we believe may be of interest to you. If you use a link to find out more information, we have no control over the other website and their policy, thus, we are not responsible for the protection and privacy of any information you may disclose as other websites are not under the jurisdiction of this privacy policy.

Accessing Your Data & Information

If you wish to access your data that we hold at Tobacco Specialists in any way, you can contact us at any time. For the interest of protecting your privacy, we may need you to verify some details before we submit information.

If you want your data for the purposes of moving to another website or supplier, access your data to know the full extent of the information we hold or to delete your data, you may do so at any time.

You can contact us at info@tobaccospecialists.co.uk, call us at 01254 580987, or write to us at 10 Higher Church Street, Blackburn, Lancashire, United Kingdom, BB2 1JG to communicate with us about your data.

How We Store and Protect Your Data

The security of your data and information is our number one priority and we continually re-evaluate our website’s security and protective qualities to ensure your data is stored in the safest manner possible. We use more than adequate physical, electronic and managerial methods to ensure your data and information we collect online is protected. Customer passwords are hash encrypted. Our website does not store your credit or debit card details, so all online payment information is stored via 3rd party gateway with Sagepay. In the unlikely event that your data or information is compromised, we will let you know at the earliest opportunity.

Changes To This Privacy Policy

We may change this privacy policy from time-to-time to improve our service, so please make sure you check this privacy policy accordingly in the future. Any new version of the privacy policy will supersede this one.

Contacting Us

If you have any questions about Tobacco Specialists’ privacy policy, please get in touch with us by emailing info@tobaccospecialists.co.uk.

Welcome to Tobacco Specialists
Welcome to Tobacco Specialists
Contact Us At:
10 Higher Church Street,Blackburn,Lancashire
United Kingdom,BB2 1JG
Email: hello@tobaccospecialists.co.uk

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